Effective date: 4 August 2025 Applies to: purchases made on https://learning.zenaviq.com

1. Overview

Zenaviq Learning sells digital educational products — online courses delivered as streaming video, downloadable resources, quizzes, and interactive tools. Because these products provide immediate access to digital content upon purchase, our refund policy reflects the nature of digital goods. Please read this policy carefully before purchasing.

2. Limited Satisfaction Guarantee

We want you to be confident in your purchase. We offer a 7 satisfaction refund on individual course purchases, subject to all of the following conditions:

  • You request the refund within 7 days of the date of purchase; and
  • You have completed no more than 20% of the course content (measured by lessons viewed); and
  • You have not downloaded the Field Guide or other downloadable resources; and
  • You have not been issued a certificate of completion.

If all conditions are met, we will refund the amount you paid, using your original payment method, within 7 business days of approval. Payment processor fees or taxes may be non-refundable where we are unable to recover them.

Refunds will not be granted where:

  • the request is made after the 7 days window;
  • more than 20% of the course has been accessed;
  • a certificate has been issued;
  • the purchase was made using a promotional or heavily discounted price expressly marked as non-refundable at checkout;
  • we reasonably determine the refund is being requested fraudulently or abusively (e.g. serial refunding, or accessing substantial content then requesting a refund).

3. Exceptional Circumstances

We will consider refunds, at our discretion, in these cases:

  • Duplicate purchase: you were accidentally charged more than once for the same course.
  • Payment error: you were charged an incorrect amount due to a technical error on our side.
  • Access failure: you paid but were not granted access, and we are unable to resolve the access issue within a reasonable time.
  • Non-delivery: the course was not delivered as described due to a fault on our side (not including your own technical issues, incompatible devices, or change of mind).

To request a refund under this section, contact info@zenaviq.com with your order details and a description of the issue.

4. Team, Seat, and Corporate Licences

Refunds for team, seat, bulk, or corporate purchases are governed by the specific terms of the applicable order form or agreement. In the absence of specific terms, unused seats may [not] be refundable; contact info@zenaviq.com to discuss.

5. How to Request a Refund

  1. Email info@zenaviq.com with the subject line “Refund Request”.
  2. Include: your registered name and email, order/transaction ID, date of purchase, course name, and the reason for your request.
  3. We will acknowledge within 48 hours and communicate a decision within 7 days.
  4. Approved refunds are processed to your original payment method within 7 days. The time for the amount to appear depends on your bank or card issuer.
  5. Currency: refunds are issued in the same currency you paid in. Where currency conversion was involved, the refunded amount may differ slightly from your original charge due to exchange-rate movements and any non-refundable processor or foreign-transaction fees; these differences are outside our control.

6. Cancellations

  • Before access is granted / payment pending: you may cancel an incomplete purchase at no charge.
  • Subscriptions or recurring plans (if offered): you may cancel future renewals at any time via your account or by contacting info@zenaviq.com; cancellation stops future billing but does not refund the current period unless otherwise stated. [Delete if you do not offer subscriptions.]

7. Chargebacks

If you have a concern about a charge, please contact us first at info@zenaviq.com — we will work to resolve it quickly. Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension of your account and access pending resolution.

8. Changes to This Policy

We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase. The “Effective date” reflects the latest version.

9. Contact

For all refund and cancellation matters:

Email: info@zenaviq.com Grievance Officer: Ramesh Chandra Goyal, info@zenaviq.com